Delivery and Returns

General

VOSLO delivers its consulting, software development and cloud management services entirely remotely, through digital channels. No physical goods are shipped; all deliveries take place electronically.

Delivery of the Service

Services are delivered through the following channels:

• Online work and training sessions (video meetings),
• System installation, configuration and go-live via remote connection,
• Sharing of source code, configuration files and documentation,
• Delivery of reports, invoices and project outputs by e-mail.

The delivery schedule is determined in a written quotation for each project and is based on the Customer providing the cooperation necessary to adhere to the schedule.

Right of Withdrawal

Under the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, customers qualifying as consumers may exercise their right of withdrawal within 14 days without giving any reason, provided that performance of the service has not begun.

Under Article 15/1-ğ of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in electronic form or intangible goods delivered instantly; under Article 15/1-h, it cannot be exercised for services whose performance has begun with the consumer's approval before the withdrawal period has expired. By making a payment through a payment link, you are deemed to have acknowledged the information on this page.

Cancellation and Refund Conditions

• For cancellations made before work begins, the full amount paid is refunded.
• For cancellations after work has begun, the fee corresponding to the elapsed time or the delivered part is offset and the remaining balance is refunded.
• If work stalls for more than 30 days for reasons attributable to the Customer, it is put on hold; if it is cancelled after notification, the amount other than the offset portion is refunded.
• If performance of the service becomes impossible for reasons attributable to VOSLO, the full amount paid is refunded.
• For digital services that have started and been completed with the Customer's approval, where the right of withdrawal has expired, no refund obligation arises; this does not prevent you from exercising your legal rights.

Refund Process

You can send your refund requests to info@voslo.co. Requests are reviewed within 7 business days at the latest; approved refunds are made, via the iyzico infrastructure, to the credit or debit card used for the payment, within 14 days at the latest from the date your request reaches us.

The time for a refund to appear on your card account may vary between 7 and 14 business days, depending on the processing times of the card-issuing bank and the payment institution.

Payment Security

All payments are collected through the infrastructure of iyzico Elektronik Para ve Ödeme Hizmetleri A.Ş. with 3D Secure verification. Your card details are not stored in our systems; payment processes are carried out in accordance with Visa and Mastercard security standards.

Contact

For all your questions about our delivery, cancellation and refund processes, you can write to info@voslo.co or visit our contact page to get in touch.